General Frequently Asked Questions
What is Beauty Xpress?
What happens to the information I provide?
Store Frequently Asked Questions
How do I create an account?
How do I search for a product?
What Do The Images Below The Product Description Mean?
How do I order a product?
How do I pay?
Why do I see no GST on my invoice?
How do I know my credit card transactions are secure?
How do I return a product?
How long does it take to post a package?
What is a wishlist and how do I use it?
How do I set my wishlist to private?
Forum Frequently Asked Questions
What is a forum?
Who sees the information I post on the forum?
Why can’t I post a thread or reply without registering on the forum?
How come I need to register two accounts for the forum and the store?
What do I do if I've forgotten my password to the forum?
How do I show an image below my username?
How do I change my rank?
How do I post a topic in a forum?
How do I edit or delete a post?
How do I add a signature to my post?
What are Sticky topics?
What are Locked topics?
How do I prevent getting unwanted private messages?
What do I do if I have received a spamming or abusive email from someone on this board?
Article Frequently Asked Questions
What are articles?
If there is a question that you did not find answered on this page please email us at info@beautyxpress.com.au
General Frequently Asked Questions
What is Beauty Xpress?
Beauty Xpress is an Australian owned business that offers low prices on skin care and cosmetic products. We also provide articles and a forum for customers to learn and interact with other customers on all things beauty! Our site is forever changing and we are always looking for new ways to involve our customers.
If you would like to know more about Beauty Xpress, please visit our About Us page.
What happens to the information I provide?
We collect some information about you so we know where to send the products to and for marketing purposes. We never share any of your information with outside sources. You can be confident that your personal information is secure with Beauty Xpress. If you would like more details about your privacy, please read our privacy statement.
Store Frequently Asked Questions
How do I create an account?
Click on the Create Account link on the right side of the page. You will then be taken to a sign up page where you can enter your details and register. If you are unsure as to why we need certain information please see What happens to the information I provide?
How do I search for a product?
You can either search for a product by brand name, category, or based on your skin type or condition. To search a product by brand name, use the main navigation bar on the left side of the page. If you want to search for a products using categories (i.e. eyeshadows, gift packs etc) simply look under the main navigation bar on the left. You will see a drop down menu where you can select your category option by clicking directly on the drop down menu. The skin type/condition option is right underneath and is used in the same manner as the category searches.
Alternatively, for a fast way to search, type in the item you are after in our search bar. This will give you relevant matches that we have available on our site.
What Do The Images Below The Product Description Mean?
These images indicate vital information to your purchasing.
- Indicates that the product is Australian.
- Indicates that the product is Vegan.
- Indicates that the product is Organic.
- Indicates that the product is Not Tested On Animals.
- Indicates that the product is Hypoallergenic; making it perfect for sensitive skin.
- Indicates that the product is Non Comedogenic; meaning the product will not clog pores.How do I order a product?
To be able to make an order with Beauty Xpress, you will need to make an account. This will give us details about your name and shipping address. Once you have created an account, search for the product you would like to purchase, in the box which states 'add to cart,' write the quantity you would like and click the button. This will take you to your own personal shopping cart which will be there even when you log off Beauty Xpress. If you have finished adding items to your cart, go to your shopping cart and choose 'checkout'. This will take you throught the order process including payment and shipping details.
How do I pay?
You can pay be either credit card or Paypal. We suggest you use our credit card option if you are not familiar with Paypal.
To pay be credit card, enter you credit card details on the order form on checkout. You will see a padlock on your webrowser which means your transaction will be secure.
To pay by Paypal, select the Paypal option upon checkout. You will then be taken to Paypal’s site to pay for your order. If you do not have a Paypal account you will be prompted to create one. Once you have finished you transaction you will be redirected to back to Beauty Xpress.
Why do I see no GST on my invoice?
You don’t see GST on your invoice because we do not charge GST. That means that you save money!
How do I know my credit card transactions are secure?
If you see a padlock in your webroswer or the URL states ‘https’ then you know your information is secure. We use GeoTrust to help secure our website. GeoTrust is one of the world's largest digital certificate provider.
How do I return a product?
If the product you ordered was not what you expected simply return the product within 14 days of purchase and we will be happy to replace your item or give you a store credit (not including return postage).
If the product you ordered was either faulty or damaged upon arrival, simply return your product within 14 days and we will either refund, exchange, give store credit or give you a replacement.
If you would like to return a product, please contact our customer service team via email and we will send back a returns form for you to complete.
Please note we do not accept products that have been open (unless damaged in transit) or used. If you receive an allergic reaction to one of our products please stop usage immediately and contact a skin specialist.
For more detailed information on returns and refunds, please read our information on Shipping And Returns.
How long does it take to post a package?
In most cases, standard Australia Post parcels take about 2-3 days to arrive. The furthest you are from your capital city in your state the longer it will take to arrive. Australia Post Express Parcels will usually arrive 1-2 days after posting. However, please allow up to a week for you parcel to arrive, especially during the holidays such as Christmas. If you think you should have received your parcel and have not please contact our customer service team via email and we would be more then happy to help locate your missing parcel.
For more detailed information on shipping pricing and estimated arrival time, please read our information on Shipping And Returns.
What is a wishlist and how do I use it?
A wishlist is where you can keep items that you have an interest in buying at a later date for either you or someone else. If you decide later that you want to purchase items in your wishlist, simply select the items in which you would like to add to your cart and checkout as you normally would. On every product information page you will see an ‘Add to Wishlist’ button. Click this button if you wish to add the product to your wishlist. Your items will stay in there even when you log off. If you wish to delete an item, simply enter you wishlist through your ‘account details’ panel and delete the item.
You can also create multiple wishlists. This could come in handy if your creating a wishlist specifically designed for Christmas presents or you just want to keep a record of items that interest you.
How do I set my wishlist to private?
Your wishlists are set to public on default so your friends can see what items you wish to have in the future (and perhaps even buy it for you!). If you do not wish for anyone else to see your wishlist, go to the wishlist through your account details panel and click change wishlist settings.
Forum Frequently Asked Questions
What is a forum?
A forum is an online community for fellow shoppers to discuss issues and share ideas on beauty, skin care, cosmetics and fashion. We also provide guest
Who sees the information I post on the forum?
All the information on the forum is available for public viewing. However, you need to register on the forum in order to post a reply or start a new topic of conversation.
Why can’t I post a thread or reply without registering on the forum?
To keep the forum spam free, we require all people who want to contribute to the forum to register. This way it makes it clean when people view the forum as they know who they are talking to and who to reply to. Registration will give you access to additional features not available to guest users such as definable avatar images, private messaging, emailing to fellow users, etc. It only takes a few minutes to register so it is recommended you do so.
How come I need to register two accounts for the forum and the store?
To keep the store database from ‘clogging’ up we have created to separate files so therefore you have to register for both. The store, forum and articles are all owned by Beauty Xpress however we like to treat them as different elements to the website. If you have any issues with the forum please contact our forum team here.
What do I do if I've forgotten my password to the forum?
Don't panic! While your password cannot be retrieved it can be reset. To do this go to the login page and click I've forgotten my password. Follow the instructions and you should be back online in no time.
How do I show an image below my username?
There may be two images below a username when viewing posts. The first is an image associated with your rank; generally these take the form of stars or blocks indicating how many posts you have made or your status on the forums. Below this may be a larger image known as an avatar; this is generally unique or personal to each user.
How do I change my rank?
In general you cannot directly change the wording of any rank. Boards use ranks to indicate the number of posts you have made and to identify certain users. For example, moderators and administrators may have a special rank. Please do not abuse the board by posting unnecessarily just to increase your rank - you will probably find the moderator or administrator will simply lower your post count.
How do I post a topic in a forum?
Easy - click the relevant button on either the forum or topic screens. You may need to register before you can post a message. The facilities available to you are listed at the bottom of the forum and topic screens (the You can post new topics, You can vote in polls, etc. list).
How do I edit or delete a post?
Unless you are the board admin or forum moderator you can only edit or delete your own posts. You can edit a post (sometimes for only a limited time after it was made) by clicking the edit button for the relevant post. If someone has already replied to the post, you will find a small piece of text output below the post when you return to the topic that lists the number of times you edited it. This will only appear if no one has replied; it also will not appear if moderators or administrators edit the post (they should leave a message saying what they altered and why). Please note that normal users cannot delete a post once someone has replied.
How do I add a signature to my post?
To add a signature to a post you must first create one; this is done via your profile. Once created you can check the Add Signature box on the posting form to add your signature. You can also add a signature by default to all your posts by checking the appropriate radio box in your profile. You can still prevent a signature being added to individual posts by un-checking the add signature box on the posting form.
What are Sticky topics?
Sticky topics appear below any announcements in viewforum and only on the first page. They are often quite important so you should read them where possible. As with announcements the board administrator determines what permissions are required to post sticky topics in each forum.
What are Locked topics?
Locked topics are set this way by either the forum moderator or board administrator. You cannot reply to locked topics and any poll contained inside is automatically ended. Topics may be locked for many reasons.
How do I prevent getting unwanted private messages?
In the future we will be adding an ignore list to the private messaging system. For now, though, if you keep receiving unwanted private messages from someone, inform the board administrator - they have the power to prevent a user from sending private messages at all.
What do I do if I have received a spamming or abusive email from someone on this board?
We are sorry to hear that. The email form feature of this board includes safeguards to try to track users who send such posts. You should email the board administrator with a full copy of the email you received and it is very important this include the headers (these list details of the user that sent the email). They can then take action.
Article Frequently Asked Questions
What are articles?
The articles on Beauty Xpress provide general advice on beauty and fashion. This allows customers to be more aware of the products they are purchasing and give them free advice on all things beauty!
If there is a question that you did not find answered on this page please email us at info@beautyxpress.com.au
